PRIVACY POLICY

This Privacy Policy (hereinafter referred to as "Policy") is prepared by AUNGOS UGANDA LTD., a company incorporated in Uganda with Registration No: 80034098355888, having its registered office at 177536 KAMPALA GPO PLOT 5 KINTU ROAD (hereinafter referred to as “Gamingspay.ug,” “we,” “us,” or “our”). This Policy complies with applicable Ugandan laws and governs how we collect, use, and protect information, including personal data, obtained from users of our services, websites, and applications (hereinafter referred to as “Company Products”).

1. GENERAL PROVISIONS

1.1 This Policy is a legally binding document for all Users of the Company Products.

1.2 Users must read and accept this Policy before using any of the Company Products. Acceptance of this Policy constitutes agreement to the terms set forth herein.

1.3 The Company processes personal data in compliance with the applicable laws of Uganda, including:

  • The Data Protection and Privacy Act, 2019.

2. PURPOSE OF THE POLICY AND PERSONAL DATA

2.1 The purpose of this Policy is to protect User information, including personal data, from unauthorized access or misuse, and to define the procedures for collection, storage, and processing of such information.

2.2 The Company is committed to implementing robust measures to safeguard User data.

2.3 The Company may collect and process the following types of User data:

  • Registration Information: Name, email address, phone number, IP address, cookies, and other information provided during registration or feedback forms.
  • Technical Information: Device details, browser type, operating system, and data related to User interactions with the Company Products.
  • Transaction Information: Payment details, purchase history, and service usage.
  • Payment Information: Details such as mobile money accounts or other payment credentials used for transactions.
  • Activity Information: Data on User activities, including purchases, reviews, and feedback.
  • Cookies: Information to enhance User experience, such as preferences and session details.

3. PURPOSE OF PERSONAL DATA PROCESSING

3.1 The Company processes personal data to:

  • Create and manage User accounts.
  • Support and respond to User inquiries.
  • Enhance the quality and functionality of the Company Products.
  • Ensure compliance with legal and regulatory requirements.

3.2 Data processing is conducted in compliance with Ugandan law, ensuring the rights of Users are protected.

4. USER CONSENT AND RESPONSIBILITIES

4.1 By using the Company Products, Users consent to the collection and processing of their personal data as outlined in this Policy.

4.2 Users agree to receive notifications and promotional messages from the Company via email, SMS, or other communication channels.

4.3 Users are responsible for ensuring the accuracy of the information they provide and for updating it as necessary.

4.4 While the Company employs measures to secure User data, it is not liable for breaches resulting from factors beyond its control (e.g., cyberattacks).

5. USER RIGHTS

5.1 Users have the right to:

  • Access their personal data.
  • Amend, update, or delete their personal data.
  • Restrict the processing of their personal data.
  • Withdraw consent for data processing.

5.2 Users can exercise these rights by contacting the Company at [email protected].

6. DATA SHARING AND DISCLOSURE

6.1 The Company may share User data under the following conditions:

  • With authorized employees or affiliates for service delivery.
  • With third-party service providers, such as analytics tools.
  • When required by law or regulatory authorities.
  • To protect the rights or property of the Company or its Users.

6.2 The Company ensures that third parties comply with relevant data protection standards.

7. DATA STORAGE AND RETENTION

7.1 User data is stored securely on servers located in Uganda or other jurisdictions compliant with data protection standards.

7.2 Data is retained for as long as necessary to fulfill its purpose or as required by law, but no longer than five years.

7.3 Users may request deletion or anonymization of their data by contacting [email protected].

8. DISPUTE RESOLUTION

8.1 Disputes arising from this Policy will first undergo a pre-trial resolution process, with a response time of ten business days for any submitted complaints.

8.2 If a resolution cannot be reached, disputes will be subject to the laws of Uganda and handled in the courts of Uganda.

9. FINAL PROVISIONS

9.1 This Policy is effective immediately upon publication at https://gamingspay.ug/.

9.2 Updates to this Policy will be posted on the Company’s website. Users are responsible for reviewing the updated Policy.

9.3 Questions, concerns, or complaints regarding data processing may be directed to [email protected].